Top > SMART FUNCTIONS > LG ThinQ Application > Installing LG ThinQ Application and Connecting an LG Appliance

## Installing LG ThinQ Application and Connecting an LG Appliance

### Models with QR Code

Scan the QR code attached to the product using the camera or a QR code reader application on your smartphone.

### Models without QR Code

- Search for and install the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone.

- Run the LG ThinQ application and sign in with your existing account or create an LG account to sign in.

- Touch the add (~) button on the LG ThinQ application to connect your LG appliance. Follow the instructions in the application to complete the process.

Note

- To verify the Wi-Fi connection, check that the Wi-Fi indicator on the control panel is lit.

- The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

- LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

- The surrounding wireless environment can make the wireless network service run slowly.

- If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to connect or installation may fail.

- If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

- The network connection may not work properly depending on the Internet service provider.

- The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

- The appliance cannot be connected due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again.

- If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.

- The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

- Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

- If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and connect the product again.

- To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. The Wi-Fi indicator will be turned off.

- To reconnect the appliance or add another user, press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to connect the appliance.