Top > TROUBLESHOOTING > Before Calling for Service > Wi-Fi

## Wi-Fi

Your home appliance and smartphone are not connected to the Wi-Fi network.

Cause

The password for the Wi-Fi that you are trying to connect to is incorrect.

Solution

- Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.

Cause

Mobile data for your smartphone is turned on.

Solution

- Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.

Cause

The wireless network name (SSID) is set incorrectly.

Solution

- The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

Cause

The router frequency is not 2.4 GHz.

Solution

- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.

Cause

The distance between the appliance and the router is too far.

Solution

- If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.